Terms & Conditions

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Frequently Asked Questions

The UK Distance Selling regulations provide you with a statutory right to change your mind and cancel your order for a period of time after the order has been placed. This period of time is known as the cooling-off period during which you have an unconditional right to cancel.
In the case of services, the cooling-off period normally ends seven working days after the day the order was made – or after written confirmation is received. In the case of goods, the cooling-off period normally ends seven working days after the day the goods are received.
If you cancel the whole of/part of your order within the cooling off period, you are entitled to a full refund, including delivery charges for any home delivery item. This does not apply to items personalized or made to your specification; audio/video recordings or software that you have unsealed; items that due to their nature cannot be returned.
To cancel your order, you must inform the supplier in writing by letter or email, of your decision to cancel.
Supplier address and contact details are provided on the purchase confirmation email.

In-stock items will be delivered within 7 working days for destinations in the UK, 7 to 15 working days in Europe, and up to 28 days in the rest of the world. If you have still not received your order after these expected delivery times, please contact our Customer Service team.
When you contact them, please quoting your Order Number and the item(s). This will help the support team to deal with your request as quickly as possible. You can contact our Customer Service team by telephone on 01530265651

If you ordered more than one item, your order may be dispatched in more than one package; therefore you may not receive your whole order on the same day. You will receive an email notification from each supplier when those items have been dispatched. If the contents of the package delivered does not match the accompanying advice note please contact our Customer Service team by telephone on 01530265651 or email sales@educatetraining.co.uk

If there is a problem with your delivery, please contact our Customer Service team by telephone on 01530265651

If any of the items you ordered are damaged or faulty, please contact our Customer Service team, quoting your Order Number, and they will arrange for a replacement or refund. You can contact our Customer Service team by telephone on 01530265651

If items or service have been supplied in error please contact our Customer Service team, quoting your Order Number, and they will arrange for return of the incorrect items and for the correct items to be sent to you. You can contact our Customer Service team by telephone on 01530265651.

To return an item, you need to send it back to the supplier. Supplier address and contact details are provided on the purchase confirmation email.
Please pack the item securely, and post direct to the supplier. For your own protection we recommend that you use a recorded-delivery service. If you cannot arrange a package for return please call us & we can arrange packaging for you & collection.
This returns policy does not affect your statutory rights. For further advice contact our Customer Service team by telephone on 01530265651 or sales@educatetraining.co.uk

You will be refunded the full cost of purchase (including delivery) on receipt of the returned goods by Educate Training. You will, however, be responsible for the costs of returning the goods to them (unless these goods are faulty or have been delivered by the supplier in error).

Fees and charges for online products are non-refundable.
You will not have the right to cancel your order under regulation 10 of the Distance Selling Regulations 2000 once the supply to you of the service has begun with your agreement.
The supply to you of the service will begin when we send you an e-mail or written Confirmation by post.

Your credit card will normally be refunded within 5 working days of your return being received by the supplier.

If you are not happy with any aspect of Educate Training, we would like to hear from you so that we can deal with any problems or issues that you have. Please contact our Customer Service team by telephone on 01530265651 or email sales@educatetraining.co.uk