Description

As a society we often focus on what is wrong with a person who has a disability, rather than what they can do. For many the biggest obstacle they face is the attitudes created by society rather than their own impairment. This course provides the tips for more effective communication and the assisting disabled people.

Course Objectives

At the end of this course you will:

• Have a greater understanding of the needs of your customers
• Be able to provide improved levels of customer service to disabled staff
• Recognise commonly held misconceptions of disability
• Understand how to assist disabled people more effectively

Disability discrimination can occur with a simple misplaced word or action. This training is a legal requirement for all staff dealing with the public and should be refreshed annually.

Our online course provides a greater understanding of the needs of disabled people; The tools to deliver improved levels of customer service and corrects commonly held misconceptions.